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Getting started
Conversations
Automation and AI
Sales and service
Administration
Developers
Troubleshooting
Build, operate and grow with confidence.
Task-based usage and technical guides for onboarding your workspace, connecting WhatsApp, automating conversations, managing sales and integrating your systems.
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Popular guides
What is Chattill?
Understand how Chattill connects WhatsApp conversations, deterministic automation, AI, sales operations and human support in one tenant-safe workspace.
Quick start: from workspace to first conversation
A practical Chattill onboarding path covering workspace access, billing, WhatsApp connection, team setup, testing and first automation.
Connect a WhatsApp Business number
Connect and test a WhatsApp Business number in Chattill using the official Meta Embedded Signup flow.
Use the shared Inbox and Focus Queue
Learn how teams receive, assign, reply to and resolve WhatsApp conversations in Chattill without losing customer context.
Build a no-code automation sequence
Create reliable WhatsApp flows with triggers, messages, buttons, lists, input capture, conditions, waits, CRM actions and human handoff.
Commerce storefront and sales orders
Configure a tenant storefront, capture carts and manage sales orders from draft through delivery.
API authentication and safe integration
Authenticate tenant-scoped Chattill API requests, store credentials safely and handle quotas and errors.
Troubleshooting Chattill onboarding and messaging
Resolve common WhatsApp connection, inbox, automation, payment, storefront, voice and integration issues.
Getting started
What is Chattill?
Understand how Chattill connects WhatsApp conversations, deterministic automation, AI, sales operations and human support in one tenant-safe workspace.
Quick start: from workspace to first conversation
A practical Chattill onboarding path covering workspace access, billing, WhatsApp connection, team setup, testing and first automation.
Connect a WhatsApp Business number
Connect and test a WhatsApp Business number in Chattill using the official Meta Embedded Signup flow.
Tenant go-live checklist
Use this customer-facing checklist before sending live traffic to a new Chattill tenant workspace.
Conversations
Use the shared Inbox and Focus Queue
Learn how teams receive, assign, reply to and resolve WhatsApp conversations in Chattill without losing customer context.
Contacts, addresses, labels and segments
Organize customer identity, multiple addresses, lifecycle data, labels and reusable audience segments in Chattill.
Templates, broadcasts and campaign safety
Prepare WhatsApp templates and send segmented broadcasts while respecting consent, opt-outs and Meta messaging rules.
Products, catalogues and quick replies
Maintain reusable product records and agent replies so customers receive current, consistent information across conversations and campaigns.
Social channels and Instagram publishing
Connect supported social channels, publish approved content and bring customer engagement into a controlled workspace workflow.
Automation and AI
Build a no-code automation sequence
Create reliable WhatsApp flows with triggers, messages, buttons, lists, input capture, conditions, waits, CRM actions and human handoff.
Test and improve automations safely
Use a repeatable test matrix and production feedback loop to prevent stuck flows, duplicate replies and unsafe automation.
Configure deterministic FAQs and intent rules
Reduce unnecessary AI usage by matching high-confidence customer questions to verified tenant-owned responses.
AI agents, knowledge and human handoff
Configure grounded AI for open questions while keeping deterministic rules and human escalation in control.
Build and publish an AI agent
Use Agent Studio to configure versioned tenant agents, grounded knowledge, tools, specialist routing, validation and controlled deployment.
Follow-up and nurture sequences
Create relevant follow-ups for retail leads, customers, wholesale prospects, return gifts and abandoned carts.
Sales and service
Commerce storefront and sales orders
Configure a tenant storefront, capture carts and manage sales orders from draft through delivery.
Commerce offers, loyalty, reviews and recovery
Use Commerce growth tools to improve cart value and repeat purchases without misleading discounts or excessive messaging.
Payments, verification and shipping rules
Configure payment and shipping workflows without duplicate approvals, mismatched amounts or inconsistent customer promises.
Dispatch, tracking and post-purchase care
Move confirmed orders through packing, dispatch, courier tracking, delivery, review and reorder workflows with accurate customer updates.
Deals, pipelines, tickets and callbacks
Track longer sales cycles and human support work using tenant-configurable deal stages, tickets, SLA and callbacks.
Configure and operate the voice assistant
Set up Chattill voice agents for multilingual calls, deterministic order answers, grounded AI and real ticket handoff.
Analytics, costs and automation efficiency
Interpret order, conversion, cost and automation metrics correctly and use them to improve customer journeys.
Administration
Team access, tenant isolation and account security
Manage Chattill users, roles, two-factor authentication, connected accounts and tenant-safe operating practices.
Plans, billing and usage limits
Understand Chattill plans, subscription status, platform allowances, Meta charges and usage monitoring.
Customer data, media retention and deletion
Understand tenant responsibilities for customer data, attachment retention, exports, deletion and privacy requests in Chattill.
Imports, exports and data quality
Prepare contact and order imports, prevent duplicate records, export authorized data and reconcile results safely.
Developers
API authentication and safe integration
Authenticate tenant-scoped Chattill API requests, store credentials safely and handle quotas and errors.
Orders and monthly analytics API
Read tenant sales orders and consolidated monthly analytics through the supported Chattill API v1 endpoints.
Send WhatsApp messages from another application
Use a dedicated inbound sender token to request tenant-scoped WhatsApp text, media or approved-template messages from an external system.
Webhooks and external integrations
Connect Chattill with commerce, payments, spreadsheets, ads and custom systems while preserving tenant identity and delivery safety.