Payments, verification and shipping rules

Prefer authoritative payment evidence

A screenshot can be useful evidence, but approval should rely on the connected payment provider when available. Match tenant, payee, amount, currency, status, transaction reference and payment date before confirming an order.

• Store the payment reference so it can be checked for uniqueness.
• Reject or review a reference already linked to another order.
• Treat pending, failed or unclear screenshots as unverified.
• If the printed payment date differs from the expected current payment event, keep the order in Draft for review.
• Never create a second confirmed order from the same payment evidence.

Use one shipping source of truth

Configure shipping by the supported destination level and product or cart rule. Let the quote service calculate the charge or waiver. Avoid copying temporary shipping policies into several independent replies without a coordinated update process.

Capture a serviceable address

• Street and locality
• City
• Canonical state name selected from the supported list
• Valid pincode
• Customer confirmation when more than one saved address exists