Social channels and Instagram publishing

Connect only the intended business account

When a social feature is enabled for your plan, authorize the business account through its supported connection flow. Verify the active Chattill organization, page, profile and permissions before publishing or replying.

Use a reviewable publishing workflow

1. Prepare the final media and caption.
2. Confirm brand, product, price, link and campaign dates.
3. Preview the post and select the correct connected profile.
4. Publish or schedule according to the feature’s current options.
5. Review the platform result rather than assuming a queued request was published.

Route engagement safely

Social comments or messages that become sales or support conversations should retain their channel attribution. Use deterministic replies only for high-confidence questions and send exceptions to an owned queue.