Templates, broadcasts and campaign safety

Prepare approved templates

Create and obtain approval for business-initiated WhatsApp templates in Meta, then keep the name, language and variables aligned in Chattill. A template cannot be treated as approved until Meta reports it as approved.

• Use clear, truthful wording.
• Map variables in the same order as the Meta template.
• Test links and personalization with an internal recipient.
• Do not use a free-form message outside the allowed service window.

Send a controlled broadcast

1. Create or preview the intended segment.
2. Exclude opted-out, blocked or irrelevant contacts.
3. Select the correct connected WhatsApp number and approved template.
4. Send a small internal test.
5. Schedule or launch the campaign and monitor queued, sent, delivered, read, failed and clicked activity.

Consent and opt-out

The tenant is responsible for lawful contact collection and messaging consent. Configure clear opt-out keywords and stop promotional automation promptly when a customer opts out.