Sales and service
Commerce storefront and sales orders
Configure a tenant storefront, capture carts and manage sales orders from draft through delivery.
For Store owners and operations teams10 min readUpdated
Prepare the storefront
- Create or activate the tenant Commerce store.
- Add current products with unique SKUs, prices, descriptions and useful images.
- Configure shipping rules, payment methods and any free-shipping threshold.
- Test search, add to cart, Buy now, checkout, shipping quote and payment return on mobile.
- Use the tenant store link as the primary direct-buying route when that is your configured sales policy.
Order lifecycle
| Status | Meaning |
|---|---|
| Draft | Information or payment still needs review. |
| Confirmed | The order and payment decision are accepted. |
| Packed | Prepared for courier handover. |
| Shipped | Handed to the courier with tracking where available. |
| Delivered | Delivery completion recorded. |
| Cancelled or returned | The order no longer counts as a normal completed sale. |
Add-ons and upsells
When a customer adds an item before the original order ships, operations can update the eligible order rather than creating duplicate fulfilment. Keep a clear payment trail and mark the commercial source as an upsell where your workflow supports it.
Abandoned cart recovery
Use consented, template-compliant recovery messages with a direct cart link. Pause recovery after checkout, opt-out, cancellation or human takeover. Compare cart created, checkout started, payment started and order completed to locate the actual conversion drop.
Related guides
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