Getting started
Tenant go-live checklist
Use this customer-facing checklist before sending live traffic to a new Chattill tenant workspace.
For Owners and administrators6 min readUpdated
Access and ownership
- Owner email verified and recovery email accessible
- At least one active organization administrator
- Two-factor authentication enabled for administrators
- Team roles and conversation ownership agreed
- Billing and plan limits understood
Messaging and automation
- Inbound and outbound WhatsApp tests completed
- Approved templates checked in Meta and Chattill
- FAQ answers reviewed by the business owner
- Sequence trigger, button, free-text and opt-out paths tested
- Human Required and ticket notifications tested
- No automation makes unverified payment, delivery, refund or health claims
Sales and reporting
- Products, SKUs and prices are current
- Shipping rules and free-shipping thresholds are tested
- Payment method and approval process are clear
- Order statuses, dispatch ownership and tracking workflow are agreed
- Conversion and cost reporting inputs are configured where used
Related guides
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