Configure and operate the voice assistant

How a call is resolved

1. Speech is transcribed and the caller language is detected.
2. The call routes to the configured published specialist.
3. High-confidence FAQs and caller-owned order facts are resolved deterministically.
4. The grounded voice agent handles an open question when no deterministic answer applies.
5. A real support or callback ticket is created when team review is required.

Use verified facts only

The assistant must not invent price, availability, delivery, refund, customization, payment or order facts. An order reference alone must never expose another customer’s order; order matching must also belong to the caller identity.

Callback and support handoff

Explicit callback, human, payment, delivery, tracking, audio and qualified sales concerns create or refresh an actionable tenant ticket. The assistant announces a ticket reference only after the database action succeeds.

Review voice outcomes

Use the Voice dashboard to review calls, detected language, transcript, route, latency, token and provider usage, cost estimate, resolution outcome and handoff reference. Provider completion is not the same as customer resolution.